Services

We do not offer any refunds on services that have been completed.  In the case you pre-purchase a service and decide to cancel we offer a credit towards your account. However, there are no cash refunds.

Products

We do not offer any refunds on products as they are all FINAL SALE.   However, if you experience an adverse skin reaction by using the products the clinic requires photographic proof to issue an exchange.   Any products purchased online through AlumierMD will be subject to their refund policy.

Cancellations, Rescheduling & No-Shows

We are happy to help our patients with cancellations or rescheduling their appointments if necessary.  However, to help accommodate our other clients/ patients we require a minimum notice of 48 hours in advance to change or cancel the appointment.  If we do not receive this notice a 20% charge of your treatment cost along with a $25 fee will be charged to your next appointment. Future appointments will be put on hold until owing balance is cleared.

If an appointment is cancelled or rescheduled more than twice, we reserve the right to not reschedule the appointment.
We are unable to make any exceptions for Saturday appointments.

Late Arrivals

All of our appointments begin and end on time to ensure our next patient is not delayed.   If you arrive late for your appointment the treatment time will be reduced to stay on schedule.  However the client will be changed full price.  For patients arriving 15 minutes late may require the appointment to be rescheduled, which will be considered as a cancellation.

Solo Appointments

No additional guests will be permitted at our medi spa at this time. Appointment can only be made for one patient at a time, and guests may not wait  in our facility. Likewise, children are not permitted in our medi spa as our facility is not childproof and we do not provide supervision.